FAQ

What is a live escape game?

It is a novel leisure activity, designed in Japan, originated when escape games on line were transferred to real life. It is ideal to test your wits while you have fun with your friends, family or colleagues. You will enter into a room, especially decorated for each theme, and together with your team you will have to solve mysteries, puzzles, and follow mysterious clues or find hidden keys in order to find the exit in less than 60 minutes.

A unique and thrilling experience!

Which is the minimum age to play?

From 7 to 107 years old. Under 7 years old kids lack the necessary maturity to solve our challenges. If some player is over 107 years old, we will be delighted to make an exception and invite him to play for free.

Attention! In all groups must be at least a member over 16 years old. ERM will have the right to ask for identity card.

I am not fluent in Spanish, is that a problem?

Not at all! Our games do not use language, only logic, skill and common sense. Our game masters can speak English for the previous briefing and to send the clues. Therefore, the precedence or the players is not important, logic and skill is universal…

What happens if we are late?

The group must be in our premises at least 15 minutes before the booked time. A delay of more than 10 minutes would mean the cancellation of your reservation without refund.

How long is the total “experience”?

Approximately 90 minutes: 15 minutes previous for our staff to give you a welcome and a briefing, and to put in a locker your belongings (coat, bag, cell phone…); 60 minutes of game, and 15 minutes after to take a photo wearing a detective atrezzo. You may choose to become Sherlock Holmes, Miss Marple, Guardia Civil or a detective of the 50’s. And if you wish to buy a souvenir, for sure you will find something nice in our shop (T-Shirts, polo shirt, hats, mugs, etc.)

The person who booked for us cannot come…

No worries! The group can play, and you may even invite someone else to substitute the “missing” one.

What happens if we get “stuck” on the game?

Never mind, our game masters are especially trained to help you and will drop you hints whenever you need. The clues will tickle your brain, but they will never reveal the solution. That would not be funny…

We are two groups and we would like to compete playing the same game. Is that possible?

Of course! Although each room holds from 2 to 5 players, we have 2 identical rooms for each of the 3 games, so two friendly or rival teams can compete at the same time. This choice multiplies the excitement, because on top of escaping successfully, you will have to make it in less time than the rival team!

Do we need special physical conditions?

Not at all. No physical strength is needed for any of our games. The only requirement is to observe attentively every item in the room and use your wits and imagination to discover the challenges.
And do not forget to bring with you a good dose of will to enjoy!

Are the three games the same level of difficulty?

Yes, the level of difficulty of the three games is very similar, it only changes the decorations and the type of challenges, always according to the adventure’s theme.

If a player wishes to abandon the game…

Nothing will stop him or her to exit by the entrance. Our game masters follow with webcams the development of the game and will be attentive to any need that might come up. You will be welcome if you wish to try again in other occasion!

I do not feel comfortable being locked in a room for one hour…

No issue! All our rooms have an “emergency/panic button” that allows the opening of the door whenever any of the players feel the need to exit. One may leave the room and return again as many times as desired.

Do we have to book in advance?

It is preferable to book and pay online, but if you just pass by and cannot resist the impulse of playing, perhaps you will be lucky and find a vacant room.

I have a GIFT VOUCHER. How can I exchange it?

Clicking here you will be able to exchange your gift voucher and book directly on our booking system.

I am interested in organizing an event for my Company. What do you suggest?

ERM is the ideal solution for Companies to escape from routine and doing something especial and enriching.
Our games are the perfect tool to assess the position of each member of the group when building a team. This can also be useful to select staff, improve the motivation and determine the leadership and as an incentive.
We have at your disposal a private room, with the appropriate equipment, where you may meet with your group before the game to fix the goals and/or after to comment the results. We hold as much as 30 players per session.
We may organize also caterings (coffe-break, drinks & snacks, brunch, lunch or dinner) as well as personalized gifts if you wish.
Please check with us to design a tailor made event adapted to your needs.

IF YOU DON’T HAVE MORE QUESTIONS

Contact Us

Check prices and availability at:

info@escaperoommadrid.com

(+34) 91 703 41 02 - 628 603 146

Orense, 4 - Semisótano AZCA, 28020 Madrid

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